We Offer
Virtual Call Center Assistance for Efficient Business Flow
When you choose to outsource your virtual call center assistant services to our experienced remote assistants at Provaser Inc., you can alleviate your worries and free up valuable time to focus on your primary responsibilities. Our team specializes in client management, enabling them to expertly handle both inbound and outbound call center tasks. Our extensive virtual call center assistant services cover a broad spectrum of support, enhancing the efficiency and effectiveness of your operations. This strategic decision can also positively impact your online presence
IVR Greeting Services
We provide customized automated greetings at the start of your calls. These greetings can include welcome messages, estimated wait times, and other important information.
Call Distribution Services
Our virtual assistants can help route calls to the right agents, based on specific rules. This can be customized to meet your needs, whether it’s prioritizing certain calls, handling them sequentially, or assigning them randomly.
Call Recording Services
We offer call recording for all incoming customer calls. This helps improve customer experiences, gain insights into client needs, and train other call center agents effectively.
Call Answering Analytics
Our team provides detailed reports and analytics for your call-answering services. You’ll receive regular reports (weekly, monthly, and quarterly) and real-time analytics helps to understand market trends and make informed business decisions.